Electronic Call Entry
This call handling tool allows you to electronically log support calls with the Global Technical Access Center (GTAC) via the web. You now have even more flexibility in reporting questions or problems. You will be immediately notified of the IR number, your reference for that incident report.

Call Tracking - On-Line Call Status
This tool, QTAC (Query the Technical Access Center), allows customers to look into the support database for the latest status of their reported issues.

Both of these tools use WebKey to control access to guarantee the privacy of all customer data.

To request a WebKey account