Obtaining Passwords for Siemens PLM Software Products

FEMAP

For all versions, please follow these instructions:
Fax the appropriate license form to: 610-458-3665

• FEMAP Standalone Upgrade Form
• FEMAP Network Upgrade Form
• FEMAP Standalone Registration Form
• FEMAP Network Registration Form

Email:  dsom.plm@siemens.com

I-DEAS, Metaphase, TeamCenter

• You may retrieve product passwords for these products at: http://www2.ugs.com/LicenseManagement/Application.
• Customers in the United States and Canada may call 1-800-955-0000, and Select option 1, and then option 1 again to be connected to your Customer Account Analyst (CAA). Be prepared to enter your Sold To ID.
• Customers outside the United States and Canada should contact their local support office.

Imageware Surfacer & Other Imageware Products

• You may retrieve product passwords for Version 10 and higher at: http://www2.ugs.com/LicenseManagement/Application or customers in the United States and Canada may call 1-800-955-0000, and Select option 1, and then option 1 again to be connected to your Customer Account Analyst (CAA). Be prepared to enter your Sold To ID.
  Customers outside the United States and Canada should contact their local support office.
• For Version 9 and earlier, please call 1-800-955-0000 or 714-952-5444, and select option 2.9.5.

Jack

Jack V3.0 requires a new license file from Jack V2.3, V2.4 due to feature names change. Please send the license request to dsom.plm@siemens.com with the following information:

• your name
• your institution
• your Sold To ID
• information from ipconfig/all

Sherpa

When installing Sherpa server software (but not client), you must enter the 20 character license key that was assigned to you by Sherpa. The key is based on your machine's system id and the number of users you have licensed. See Appendix B, Finding Out Your Ethernet Address, in the "Sherpa Installation Guide for Unix and PC Platforms" for instructions on how to locate your machine's system id.

To request your license key, please call 1-800-955-0000, or 714-952-5444, option 2.8.5. Customers outside the United States and Canada may contact your local support office.

SLATE

You may retrieve product passwords for Version 5 and higher at: http://www2.ugs.com/LicenseManagement/Application, or call 1-800-955-0000 and select option 1, and then option 1 again to be connected to your Customer Account Analyst(CAA). Be prepared to enter your Sold To ID. Please indicate whether you have a UNIX server or a Windows server. For the windows server please list your C:\ hard disk serial number. To find it, type dir at a command prompt. This lists your Volume Serial Number. Customers outside the United States and Canada may contact your local support office.

For versions prior to V5 please call 1-800-955-0000 or 714-952-5444, and select option 2.8.1.

SmartCAM

Use the SmartCAM web page to facilitate your password quickly.

Transfers & Replacement Servers

If you need to transfer or replace a server for the above products (excluding Surfacer version 9 and earlier):

• Customers in the United States and Canada may call 1-800-955-0000 or 714-952-5444, and Select option 1, and then option 1 again to be connected to your Customer Account Analyst (CAA). Be prepared to enter your Sold To ID.
• Customers outside the United States and Canada may contact your local support office.