Support Center is the support portal for all Siemens Digital Industries Software products with everything you need in one easy-to-use location – knowledgebase, product updates, documentation, support cases, license/order information, and more.
To access documentation for all supported releases, use Support Center. Legacy product documentation will remain available from this page.
To help get started, review our series of “How To” videos.
In an effort to consolidate multiple locations for Siemens PLM users, we will be migrating the GTAC BBS Forum to the new Siemens PLM Community in the coming weeks. By putting every community member under one roof, we are able to provide customers, users and prospects with a single location for peer-to-peer collaboration as well as a place to speak with product experts (Siemens & Partners).
While the GTAC BBS has served as a great platform, we.re confident that moving to the Siemens PLM Community will allow you to strengthen your knowledge of our products, expand your education around industry topics and offer access to users around the globe with a variety of skill sets.
Here's how it'll go: On the morning of Friday, July 18 we'll kick off the migration by freezing the old GTAC BBS forums at https://bbs.industrysoftware.automation.siemens.com/vbulletin/. They will be in a read-only mode while we tackle the behind-the-scenes work. Once the migration is complete (we expect to be finished on the morning of 7/21, dates subject to change without notice), your new home will be at http://community.plm.automation.siemens.com/.
Another bit of good news: All of the information related to Webkey users and posts that were made prior to the migration will be moved over to the new forums, so you will not lose any information. Exceptions to this include DNEWS, Student and Free Trial users. Due to migration conflicts, these users will appear as .ANON. in the Community however their content will still be viewable.
NOTE: All posts made in the BBS that are migrated over to the Community will have the same level of security . accessible to maintenance-paying customers only. Users who are not on maintenance will not be able to view these boards nor will they see that they exist. Exceptions to this include the student and trial forums. Those will be publically available.
If you.ve already visited the Community and used your Webkey login, then all posts made on the BBS will be attributed to you on the Community. If you did a new registration on the Community, we will try to map your BBS account to your Community account however this is not guaranteed.
If you have not visited the Community yet, please follow these instructions for access
NOTE: Rules for screen names in the Siemens PLM Community apply. In short, they are:
If you have any questions along the way, you can reference the FAQ below. And as always, thanks for your patience, dedication, and contributions to the Siemens PLM Community!
Thank you!
Susan Alig
Community Administrator
Q&A
Q. What is the User Experience for logging into Siemens PLM Community post migration?
A. Please find the scenario that best matches your situation:
1. If you have a Webkey and have NOT visited the Siemens PLM Community before, after you sign in you will be prompted to select your screen name. Your screen name may be different than your Webkey username if you wish, but it is subject to the screen name rules mentioned above.
2. If you have a Webkey and HAVE visited the Siemens PLM Community before, there will be no difference. You will login to Siemens PLM Community as you normally have. You will see more content of yours in the Siemens PLM Community if you had a lot of posts, etc. in GTAC BBS.
3. If you do not have a Webkey then you will need to register for the Siemens PLM Community.
Q. I was prompted to pick a display name in the community and it says the display name I used in the BBS is already taken. How do I get my original display name back?
A. Please contact community.plm@siemens.com with the subject .Community Display Name.. Please provide your original display name (and the new one if you completed the process) so that we can properly fix your Siemens PLM Community Account. Note that there may be some rare cases where a different user in the community has taken the same screen name as you had in the BBS. Unfortunately in those cases you will have to pick another screen name. Your content in the BBS will be associated with your new screen name.
Q. I have lost my Webkey Username, what do I do?
A. Please visit https://plmapps.industrysoftware.automation.siemens.com/webkey/forgotUsername.jsp if you have forgotten your Webkey username.
Q. I have lost my Webkey password, what do I do?
A. Please visit https://plmapps.industrysoftware.automation.siemens.com/webkey/forgotPassword.jsp if you have forgotten your Webkey Password
Q. How do I reset my Webkey Password?
A. Please visit https://plmapps.industrysoftware.automation.siemens.com/webkey/password.jsp to reset your Webkey Password.
Q. I registered for one or more of the free trial programs (3D Sync, Free 2D, Plant Simulation, Robot Expert, 3D Sync, Solid Edge 45 day or Femap 45 day), how do I access the Siemens PLM Community?
A. You will need to register on the Siemens PLM Community. Unfortunately, due to migration conflicts, users from these programs were not migrated, however the content was so you are still able to search these forums for questions and answers.
Q. I am a student and participated on the GTAC BBS Student Forums. How do I access the Siemens PLM Community?
A. You will need to register on the Siemens PLM Community. Unfortunately, due to migration conflicts, users from these programs were not migrated, however the content was so you are still able to search these forums for questions and answers.
Q. Are the rules of the Community the same as the BBS Forums?
A. No. The Community Rules are different. Please familiarize yourself with the Community Rules, which include the Siemens Terms of Use and the Siemens Online Privacy Policy.
Q. How do I....? Customize my avatar, give a kudo, get notified of new posts, etc?
A. Visit the How-to section of the Community to become familiar with the new system for these answers and more.
5800 Granite Parkway
Suite 600
Plano, TX
75024
(v): +1 800 498 5351